Stabilizing Core Banking Uptime for a Growing NBFC
Customer: A leading NBFC (name withheld)
Challenge
Frequent, unplanned downtime on core lending and payment systems was disrupting operations and eroding customer trust, with no centralized monitoring to catch issues before they escalated.
Our Solution
We deployed 24x7 NOC monitoring across the client's server, network and application layers, implemented proactive patch management, and stood up a structured service desk with defined SLAs. A managed backup and disaster-recovery architecture was layered in to protect core transaction data.
Result
Unplanned downtime reduced significantly within the first two quarters, with issues now caught and resolved before they affect end users.
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